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To speak with our Proprietors, please call us anytime at (302) 239-2700. For email contact, please send us a note click here.
I ordered my hat from you on Monday, 1/24 and it arrived today - now that's what I call service! The hat was constructed exactly as requested and came in perfect condition. Thanks for all of your help - you'll be getting additional orders in the future with this quality and service.
Thanks again,
Craig
Washoe Valley, Nevada
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"Thank you Guys, I got my hat Friday just like I ordered it, but in 3 weeks time. It is perfect, thanks so much. I will recomend you to all who wants a great hat! Ellsworth you were great to deal with.
Thank you,
David Huber
Ramona, California
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"Chris, I want to write you and tell you that I recently purchased a Serratelli 10X paydirt in black after retiring my 6X Serratelli after years of use and abuse for everyday wear and ranch wear. These are some of the best hats that I have ever placed on my head. I am especially impressed with the quality of the 10X as was I the 6X. These hat’s feel as nice as some 20 & 30 X hats I have picked up. The great thing about this is obvious, you can wear a great quality hat and not break the bank.
Thanks for putting out such a great product !!!!"
Frank E. Lane Fort Worth,
Texas
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"Hi Chris, I wanted to let you know that my hat arrived today and I just love it, it fits perfectly and the Concho hat band looks wonderful on it. Thanks again so much for all of your assistance and kindness."
(Cecelia is one of our customers who enjoys flair. In this example, she added a Concho band to her 6X Entre 8 in Chocolate.)
Sincerely,
Cecelia
Farmington, MO
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"Thank you for sending Ken's smart new hat. It is a great fit and the colour is perfect.
Thanks also for your wonderful service and friendly help. We look forward to dealing with you again."
Kind Regards
Lauren Perrett
L.P.
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Hello Chris,
I just wanted to let you know that we received the Serratelli 8X Broken Bow Gus hat the day after I received your email response. I have to tell you that this hat was well worth the wait, which in my opinion was not that long. This hat was ordered for my fourteen year old son, so naturally it is very hard to explain to him "patience" at that age. He had been saving up his money all year, and had searched "tons" of websites looking for the right hat. He knew exactly what kind of hat, color, brim and crown that he wanted. We live in Michigan, and every year in the summer we travel out west to Wyoming, camping near the Grand Tetons National Park. I'm sure you're aware that there are several stores out west that carry western hats and apparel. Unfortunately my son was disappointed when he couldn't find the hat he was looking for. So when he finally found it on your website, it was a blessing to all of us. In fact, my husband and older son were so impressed with the hat, that they now want one! My son wears his hat every day after school, and it is never off during the weekends. He constantly has to show one of us how great the hat looks, feels and the great detail and workmanship that went in to making this hat. I told him that it was especially made for him, and it wasn't one of those cheap hats that get ruined from the weather and wearing out from age. He made sure to correct me in saying, "this hat was made for me to last a lifetime, and it's never leaving my head!" Thank you very much from my son Daniel and the rest of our family!
The Depp's
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Chris
My new 8X hat arrived while I was traveling. While on the road, I visited quite a few major western wear stores from Arkansas, Oklahoma, New Mexico and Texas. After looking at the wide selection of hats available and comparing my new Serratelli I can honestly say the quality of the 8X Serratelli is equivalent to the $300-400 brand name hats on the market. Thank you for the excellent service and a product that is everything you claimed it would be.
(Via email), B. A., HI
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I just wanted to call and say that I really like my hat that I just received. [6X Latigo in Buckskin and Bound Brim] It has real rodeo style. I ride bareback in the PRCA (Professional Rodeo Cowboys Association).
(By phone), Zane Forster, Cowboy, Dickenson, ND
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Chris,
If it will help tell your customers about the quality that goes into your business, then I am all for it...I tried it on, [10X Paydirt in Buckskin] and I love the way it looks on me. It is very feminine yet very tough looking too. I am very satisfied with the workmanship that has gone into the hat. I will recommend you to my friends. Thank You for all your patience.
Sincerely, Heather Loomis, Sweetwater, TN.
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(I'm ordering another hat.) "I ordered last year another hat by your Company and I like the hat very much. Also I was very happy about the business transaction with your Company."
Peter Paul, Berlin, Germany
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North Sea Traders,
I recently purchased the 6X Red Rock. The weekend after I bought it I used it at a rodeo. As a bullfighter I look for the best quality and comfort fit in any hat that I buy. Your Serratelli hat was definitely top of the line and I was extremely pleased with my purchase.
I encourage all rodeo cowboys to try your hats in and out of the arena. Please feel free to use my post on your website.
Jeremy Muntz - Professional Bullfighter, Ewa Beach, Hawaii.
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Hello North Sea Traders,
I just bought one of your 6Xs with a Self band. Serratelli's as good as a 20X from the "other guys".
Harold Duckworth, Cumberland, Maryland
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Hi Chris,
Just a quick note to let you know how pleased I was with my hat that arrived on Thursday. As you know I wanted it for my wedding later in the year so the quality and appearance was all important and I have to say you did not let me down with either the hat or the service you provided.
I shall of course send you a picture the hat "in action" so to speak later in the year, after the event, but for now I cannot thank you enough.
Steve Chapman, England
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My new 8X hat arrived while I was traveling. While on the road, I visited
quite a few major western wear stores from Arkansas, Oklahoma, New Mexico and
Texas. After looking at the wide selection of hats available and comparing
my new Serratelli I can honestly say the quality of the 8X Serratelli is
equivalent to the $300-400 "other name-brand" hats on the market. Thank you for the
excellent service and a product that is everything you claimed it would be.
B. A., Cathedral City, CA
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"I have just purchased my first Serratelli hat, a 5x 'cattleman style' in Silver
Belly. I just wanted to express my feelings regarding the hat. I have been wearing western hats for years, normally (other brands) are the only brands I purchase. I saw your hat and the price was right. I have never been more pleased with any hat as much. It ranks along with my 20x (other brand) - your craftsmanship is fantastic!!
Please keep up the great work and quality. I truly do believe these hats could be the best I have ever purchased. I look forward to buying more of your hats.
Best wishes on your continued success!!"
Oscar Carey, Madisonville, TN
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"I am very pleased with my new hat"
Tim Bobbitt, Alton, VA
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"I just received the hat I ordered. It Looks Great, Fits Fine, and is Well Crafted.
I am looking forward to an expanded internet site of your products.
J.S., NC
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"I purchased a Serratelli 30X Entre III Silverbelly - the finest quality hat I've ever had."
S.H., Katy, TX
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"Wanted to drop you a line to say thank you for the excellent job your company did
Brett, Highlands Ranch, Colorado.
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"Dear Chris, just received the 8X TexanI I ordered from you. I am quite pleased with the quality of the hat for the money, good value. I would not hesitate to make a future purchase. All the best."
Joe
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Thanks for making my Christmas so enjoyable, there is nothing like a well crafted hat!"
when I ordered my Serratelli. I am very happy with my new "5x Gus" also with the prompt delivery time."
North Sea Traders
Proud Purveyors of Quality Goods Since 1973
We also ship internationally! Please add the following shipping, handling and customs documentation costs to these countries:
Australia = $US 125.00
Germany = $US 90.00
Canada = $US 75.00
(Please contact us for other International Shipping costs. All prices are in $U.S.)
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